Who we are

Abstract Supports is an organisation dedicated to providing high quality disability care, supports and services with a focus on finding solutions that aim to meet our clients' unique individual preferences, needs and lifestyles.

Our website address is: https://abstractsupports.au, but you can also reach us via email here: hello@abstractsupports.com.au, and by phone here: 0468 857 199.

Policy scope

This policy aims to provide information about as well as guide information collection practices and expectations regarding any usage of our online services. Online services in this context refers to any of our websites or other digital systems that may be accessible online, additionally this policy applies to any of our domain names (including https://abstractsupports.au, https://abstractsupports.com.au and https://abstractsupports.net.au) or any of their subdomain names as well as the services provided at those addresses.

This policy should be read in conjunction with our Privacy policy which is available here: https://abstractsupports.au/privacy-policy. Our Privacy policy covers our data handling practices in general and how this relates to personal information collection.

Contact forms and comments

When visitors submit contact forms or leave comments on our websites we collect the data entered and shown in the form, alongside the visitor’s IP address and browser user agent string to help spam detection. Some information collected by forms that are provided on our websites may be collected by third-party services engaged by us for the purposes of facilitating the data collection, this data is then provided to us by the third-party services.

When visitors leave comments on our websites, an anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to our websites, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to our websites can download and extract any location data from images on our websites if they are uploaded as part of a public post, comment or any other publicly accessible content.


If you leave a comment on our websites you may opt-in to saving your name, email address or other public profile information in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

If you submit a contact form on our websites we may set a cookie which relates your website session with the form submission, these cookies are used for website functionality to provide a consistent experience with form submissions for the same user over time. Contact form cookies may also contain unique website session IDs (hash, token, etc...) which may be correlated to your IP address, this is used as part of contact form spam filtering and blocking and this information is not linked to information you provide to us in the contact form. Other than IP addresses and device or web browser identifiers, we don't collect personally identifiable information that is retained on our systems except for the details provided directly in the submitted contact forms.

If you visit any of our login pages, we may set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in to our websites, we will also set up several cookies to save your login information and your screen display preferences. Login and preference cookies may expire automatically after a timeframe both of which are dependant on the specific website they are for. If you select "Remember Me", "Stay Logged In" or other options to remember your website identity, we will use cookies with different expirations to enable this. If you log out of your account, the login cookies will be considered expired.

Cookies are saved in your web browser, your web browser may give you options to manage and remove cookies that it has stored.

If you edit or publish an article, an additional cookie will be saved in your web browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited.

Content from other websites and services

Our websites may include embedded content (e.g. videos, images, articles, etc...) from third-party services. Embedded content from third-party services behaves in the exact same way as if the visitor has visited the third-party services website directly.

Some non-embedded content (e.g. videos, images, fonts, styles, scripts, etc...) on our websites are provided via the use of third-party services, this includes media which may be served from a third-party host directly, or via a third-party providing caching and content delivery services. Non-embedded content from third-party services behaves in the exact same way as if the visitor has visited the third-party services website directly.

Third-party websites providing content may collect data about you, use cookies, embed or deliver additional third-party tracking, and monitor your interaction with that content including tracking of your interaction if you have an account and are logged in to services provided by that third-party.

Who we share your data with

If you subscribe to or use services on our websites that are provided through third-parties, we may share information provided with the involved third-party entities for the purposes of providing the requested services.

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our websites or other online services, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on our websites, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service. The information shared with services include the full text of comments along with user, device, browser and connection identifiers to assist in the identification of spam comments.

We use security services that are provided by third-party vendors. As part of providing those services, all website traffic is monitored and may be logged. The information captured in this process includes your IP address, device and browser identifiers, the website address or resource being accessed in addition to other information deemed necessary to analyse website traffic for security. If you are logged into our website with a user account, your username may also be associated with security monitoring data.

We may share the security monitoring data that is collected with our security vendors as part of the services they provide.

Know what supports you want?

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Need to ask us a question?

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