Who we are

Abstract Supports is an organisation dedicated to providing high quality disability care, supports and services with a focus on finding solutions that aim to meet our clients' unique individual preferences, needs and lifestyles.

Our website address is: https://abstractsupports.au, but you can also reach us via email here: hello@abstractsupports.com.au, and by phone here: 0468 857 199.

Contact forms and comments

When visitors submit contact forms or leave comments on the site we collect the data entered and shown in the form, alongside the visitor’s IP address and browser user agent string to help spam detection.

When visitors leave comments on the site, an anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you submit a contact form on our site we may set a cookie which relates your site session with the form submission, these cookies are used for site functionality to provide a consistent experience with form submissions for the same user over time. Contact form cookies may also contain unique site session IDs (hash, token, etc...) which may be correlated to your IP address, this is used as part of contact form spam filtering and blocking and this information is not linked to information you provide to us in the contact form. No personally identifiable information is collected or retained on our systems, except for the details provided directly in the submitted contact form. These cookies may last up to one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc...). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Some website content is provided via the use of third-party services, this includes media which may be served from a third-party host directly, or via a third-party providing caching and content delivery services. Third-party media content providers do not receive any personally identifiable information about you, however they may track the individual media resources you are accessing (such as site images, videos, etc...) where these are provided directly to you by the third-party and the provider is able to determine your IP address.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Know what supports you want?

Simply let us know what you are looking for, complete our referral form to get started.

Need to ask us a question?

We are happy to help you, get in touch with us so we can answer your questions.
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